Frequently Asked Questions
At KmXtend, we take pride in facilitating our clients and catering to their needs and requirements, including any possible queries.
In the section below, we have strived to provide answers to any questions you might be interested in knowing about KmXtend and how we function.
Where does the hair come from?
We import hair from South Russia and Mongolian areas directly to the manufacturing facility that we use in China.
The factory workers are 30-40 ages experienced technical workers who have been in hair industry for over 10 years, very professional in making hand tied products, they are working in safe working environment and work 8 hours per day, they have weekends each week, Saturday and Sunday, then our workers can spend time with their families and friends.
How Long Does the Hair Last?
The hair can last anywhere from 9-12 months or longer. It all depends on proper care , maintenance, and lifestyle. We have customers that buy new hair every 5 to 6 months and we have customers that can go 12+ months between buying new hair. There are a lot of factors that go into the lifespan of the hair.
Account Information:
How do I create an account on KmXtend Website?
You can either navigate to the “Create Account” section by clicking here or through the dropdown menu on the top right area of the website. Fill in the relevant information on the form and submit it by clicking on the “Create” button on the form.
Will I be able to edit my account information?
If you desire any changes in your account information, such as your name and email ID, let us know and we will do it from here promptly.
What to do if I forget my password?
You can get to the “Login” details page either by clicking here or at the top right section of our Website. Click “Forget your password?” button on the page or click here to navigate to the “Reset Your Password” page. Fill in the email address associated with your account in the “Email” field and click the “Submit” button. You will be emailed with the instructions for resetting your password on that email address. Follow them to reset your password.
If you still feel some kind of confusion, feel free to contact us at: info@kmxtend.com
One of our team members will promptly response you to resolve your issue.
Order Information:
How can I place my order?
You can access your desired product either by:
Searching by name in the search bar located on top of the webpage
Clicking on your desired item after selecting it from the top menu bar right below the search bar
Clicking on your desired category label/image, product name given below on the webpage
Once you are satisfied with the product, select your desired size and/or color and then click on “Buy it now” button if you want to order only one product. Or, you can click on “Add to Cart” button if you want to buy more products. This will display your shopping cart at the right side of the screen. To proceed with your order from there, click on the “Checkout” button and follow the instructions to make payment and complete the order.
Is it possible for me to place an order without making my account?
Yes, it is. Simply click on “Add to Cart” or “Buy it now” button and proceed as elaborated above.
Payment Information:
Do I get multiple payment options?
Yes, you do. Our checkout process guides you to our current payment options through which you can make your payment. Please note that we will not be able to ship your order until we receive payment from you.
To facilitate you with your payment, we currently offer the following payment methods:
Credit/Debit Card: Our secure server enables you to pay with your Visa, Master & Master Card seamlessly.
Our secured server processes all your online payments and your payment information is never exposed to any irrelevant person/party.
Shipping Information:
How long it takes you in shipping my order?
Shipping can vary based on availability, size and/or shape and of the product. You will get shipment confirmation (also containing a tracking number) via email and you can track the whereabouts of your order with that tracking number.
Delivery time may also vary depending upon the shipping option you choose and the postal speed in your particular location.
What will be my shipping charges?
Shipping charges are calculated automatically prior to the submission of your payment information. A host of factors play a part in final shipping charges including the shipping method you select and the weight of the item.
You may like to go through our Shipping and Delivery Policy for any further information on the subject.
Which countries do you ship to?
Currently, KmXtend ship through the USA, UK and Europe, though we plan on expanding our shipment services to other places around the globe soon.
Who is liable to pay for duties and taxes?
Some taxes and duties might be involved in orders shipped to destinations outside the United Kingdom. You are advised to consult your local customs office for further details on such duties and taxes.
KmXtend will not be liable in any case to:
Pay such duties, taxes and other additional charges of the kind.
Make a partial or full refund to any customer not willing to pay for these related costs.
Returns/Refund Information:
Further details in this regard are available on our Refund / Returns policy
Do you offer wholesale?
We can do wholesale orders and even custom private label packaging. The colors will need to be chosen from the colors on our website. Or, if you chose from colors on our color ring that are not on the website, we'd need to do a custom order and there would be a minimum requirement 300 grams per length, per type, per color. The color ring is $100. The pricing is located at www.kmxtend.com . There is a 10% stylist discount off of the pricing shown. If you order 1000 or more grams per hair per order, the discount is 20%.
NOTE: All the documents linked in the above passage contain a detailed account of all relevant information, highly likely to amply cater to all your queries.
However, if you still come across some information you may not find within these documents, feel free to contact us at: info@kmxtend.com.
Our representatives will be more than happy to provide you with the information you are looking for on priority basis.
